We aim for 100% Satisfaction
From the time you place a call to the time our technician leaves your property, we want you to be 100% satisfied. The team that serves you will include schedulers, estimators, suppliers, dispatchers, technicians that visit your property, master technicians that advise, billing personnel, and customer service reps before, during and after the work is performed.
View our customer reviews to see our customer satisfaction records.
We offer real-time customer service 24/7. This is exclusive to The Waterworks. Whether you call on a weekday, a weekend evening, or 3am Christmas morning, you can count on prompt and friendly voice from a real person, not a robot. While you await your technician, we may troubleshoot simple solutions on the phone, like how to turn off the water main or re-light a furnace pilot light.
We leave you with a guarantee you’ll love. A 1-year guarantee on all sewer work. Plus, a 100%, 90-day guarantee on our plumbing and drain labor and parts. That’s twice as long as the industry standard.
We hire the best
The Waterworks first priority is hiring and retaining the best employees. (Especially those hard-to-find technicians.) By employing the best people, everything else falls in line, including our fantastic customer reviews. View more about our team. And if you (or anyone you know) is interested in a career with The Waterworks, view our Job Openings page.