To our Loyal Customers:

Coronavirus, also known as COVID-19, is expected to cause significant disruptions to daily life. This outbreak is an especially personal matter for us at The Waterworks Family of Companies because of the faith and trust you place in us.

As the coronavirus continues to evolve, we want to assure you that maintaining your plumbing and HVAC systems in peak operating condition goes hand-in-hand with our commitment to protect you and your family against the spread of COVID-19 through faulty safety practices. That’s why we at The Waterworks and The Comfortworks are taking extensive measures to ensure the wellness of our team and our valued customers.


In addition to our already stringent guidelines for sanitation and cleanliness, we have implemented further measures to keep our employees and customers safe and healthy.

Newly mandated policies for employees:
  • Any employee(s) that test positive for COVID-19—or whose family member tests positive—must remain at home until they receive medical clearance to return to work.
  • Require any team members who are sick to stay at home until they are symptom free for 24 hrs. (without the use of medication)
  • All service vehicles are fully stocked with gloves, face masks and protective booties.
  • All technicians must ask permission from customers prior to entering the premises. We further empower employees to walk away from any worksite they consider dangerous or unhealthy.
  • All technicians must wash their hands and use a sanitizer before and after each on-site engagement. We further ask employees to frequently clean commonly touched surfaces in their trucks and workstations.
  • We’re providing maximum flexibility and patience for customers who need to cancel, move, or modify appointments.
  • As always, we require continued compliance with all OSHA Safety standards regulations.
  • Both Senior Leadership and our Management Team will continue to be proactive in monitoring government and health agencies (Center for Disease Control) and will remain diligent in implementing industry recommended science-based health and safety related protocols.
What can you do to help?
  • If you or any household member has come down with the virus, or suspect you may have it, let us know. In erring on the side of caution for the good of our communities, we will be happy to reschedule your appointment as well as honor any quotes for service you may have received.
  • We also suggest the following common precautions:
    • Wash your hands often with soap and warm water for at least 20 seconds after using the restroom, coughing, sneezing, or blowing your nose.
    • Avoid touching your face, especially if you haven’t washed your hands recently.
    • Clean and disinfect frequently used items
    • Avoid large crowds and going out in public

COVID-19 may lead to many of us being confined to our homes for an extended period of time, so proper handling of water and waste is now even more key to maintaining a healthy household. If we can help you with any plumbing issues, please call The Waterworks at 614-25DRAIN. Likewise, well-maintained HVAC systems will also keep your air cleaner and healthier, so call The Comfortworks at 614-232-2222 if you’re in need of an annual tune-up or if you would like an air-quality test.

Known as the most trusted plumber in Ohio since 1935, you can also trust The Waterworks to take extra precautions to keep our customers, employees, and communities safe during this challenging time. To learn more about COVID-19 and preventing its spread, visit the CDC website for more information.

If you have any questions, concerns or comments, please feel to contact us directly at HR@thewaterworks.com.

With appreciation,

David R. Specht

President & CEO

What We Offer

Plumbing and Drain Icon

PLUMBING & DRAIN

We offer plumbing services & more! You can rely on us for plumbing and drain service needs. In fact, chances are if you have a home services problem, we can fix it.

HVAC Services

COMFORTWORKS

Whether you need a new water heater or just need your air conditioning serviced, we’ve got you covered. Our expert technicians can tackle almost any HVAC problem – and they’ll get it done fast.

Commercial and Mechanical Icon

COMMERCIAL & MECHANICAL

When you’re running a commercial business, every minute your plumbing isn’t working correctly is money down the drain. You can trust us to take care of the issue quickly – and to do it right the first time.

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24/7 EMERGENCY SERVICES

Our plumbers are here to solve your plumbing problems 24 hours a dayseven days a week365 days a year. We respond when your plumbing won’t.

Why Choose Us

OUR SPECIALISTS
From an empathetic voice on the phone to a certified, uniformed technician, we work hard to handle any challenge and want to earn your trust and business.
24/7 CUSTOMER SERVICE
Whether you call at 2:00 p.m. or 2:00 a.m., on Monday, Sunday, or Thanksgiving Day, you can count on prompt and friendly service.
PROFESSIONALISM
Our field technicians take pride in their craft, their company, and their customers, and they dress the part. Your service tech will arrive in a professional uniform with a photo ID handy.
GUARANTEE
When our work is completed and your problem is solved, we’ll leave you with a guarantee you’ll love—a 100%, 90-day guarantee on our work and parts—two times longer than the industry standard.

Testimonials

The Waterworks company came today to take care of some problem downspouts surrounding our home. Their technician, Dave, was professional and determined to get our lines clear. He worked hard to cable and clear out the spouts. He also provided great information and recommendations as to our options for areas with large tree roots. We were extremely happy with the work and grateful for his wealth of plumbing knowledge. If you ever find yourself in need of honest and thorough work, look no further than The Waterworks. Thank again to our great technician, Dave!
Jennifer C.
I had a pinhole leak in one of my basement pipes, thankfully not in a wall. I called waterworks and got service within an hour. There was still a service window of 4hrs, but the technician got there within an hour. Great, fast, and friendly service! Thank you! and thanks Jim!
Adam S.
Great service. Plumber was Corey Wilson. He spent a lot of time at my condo diagnosing and fixing all the problems. Did a good job.
Gary B.
We had Rob Webb out t on March 7 and 8 to do work at our daughter's home and again on 9 to work at our home. Mr. Webb was well trained and professional. Most of all he went above and beyond to make sure out problems were solved. Thanks for sending reliable people to our home. We would like to request Mr. Webb when we have issues in the future.
Wil N.
We have a history of pluming issues and will do anything possible to avoid that again. Once we smelled sewage in our bathroom we called The Waterworks right away. They came out the next morning and Mike was extremely helpful in alleviating our worries. He was so nice and explained everything. He gave us different options and told us if we had any other issues to give a call back. We really appreciate the good service!
Ashley L.

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