Since 1986, The Waterworks Plumbing, Drain, Heating & Cooling has been the trusted choice for homeowners and businesses across Central Ohio. Our unwavering dedication to providing reliable, top-quality plumbing, drain, and HVAC services has earned us the trust of our community and numerous five-star reviews. Discover why our customers continue to rely on us for all their service needs.
Rating
Chet, from Waterworks, recently completed a repair on our shower. He had to track down a part to complete the repair. Even though it was late in the day and supply houses were closed, he was able to secure the part and correct the problem. He was polite, professional and competent. We have used Waterworks in the past and will continue to use them in the future, when needed.
I had two separate visits to have plumbing repairs and upgrades done on a recently purchased home. Both providers (Peter and Emily) were very courteous and personable. The work was quick and efficient. I didn't do any comparison pricing, and suspect you might be able to do a little better on pricing, but the work was an A.
Great service from Jonle Heating and Cooling! Always prompt and on time with very knowledgeable and kind service technicians.
Seth was excellent, really knowledgeable. You could tell he was very experienced. He was also good at communicating with us when complications occurred.
It was a great experience (Well considering the drain was backed up) From the first contact to make the appointment to the service tech leaving my home there be nothing more that I could have asked for. Thank you and all of your team members.
We had a fantastic experience with Waterworks. After dealing with another company that immediately jumped to worst-case scenarios and expensive recommendations, it was a breath of fresh air to work with a team that focused on solving the actual problem. Not only were they professional and responsive, but they completed the work faster and at a significantly lower cost than the previous company quoted. Most importantly, they got it right the first time. The issue that kept returning after only 30 days with the previous contractor has not come back once since Waterworks completed the job. Their customer service was outstanding throughout the entire process. They took the time to explain what was happening, didn't use scare tactics, and treated us with honesty and respect. It's rare to find companies that combine great service, quality workmanship, and fair pricing, but they absolutely delivered. Highly recommend Waterworks to anyone looking for knowledgeable professionals who stand behind their work.
Our technician Cory was incredibly friendly and professional! We had JonLe come out to do a check-up on our A/C because we just moved into a new house. Cory explained everything he did and why he did it, and he wasn’t pushy about selling anything at all. A one-time service for both the indoor and outdoor A/C units (with coil cleaning) only cost $175. I would 100% recommend JonLe for any HVAC needs!
Professional, priced more than fair, great communication. Highly recommended
I got an estimate from the Jonle technician. He was very professional and I received a fair estimate. I haven’t bought the new system yet.
Jonle was prompt and responsive. Very helpful technician and explained every issue. Jonle has earned our HVAC business - permanently.
The Jonle guys just completed the 2x / year service and were great to work with. From putting booties on before they entered the house, to their quick, efficient and effective work, to their knowledge- all was great. I recommend them all the time!
Highly recommend JonLe Heating & Cooling! Our AC froze up a few weeks back. The "other guys" who didn't catch our AC leak during the spring tune-up appointment came out quoting crazy high costs to recharge, crazy high repair estimates, and provided us 4 new AC unit options with little information or context. Then the pressure tactics started the next day: only one unit left in stock, one appointment tomorrow and next available a week out, etc. After a reasonably priced recharge from a friend of a friend, I was able to extend the life of the AC in order to shop around. JonLe Heating & Cooling provided a free second opinion. Frank came out for a visit, assessed the current state, and worked with us to understand our AC concerns in order to quote the correct system for needs. We did not have to debate whether a seer X rated system was worth hundreds or thousands more than a seer Y rated system. Frank recommended and quoted a single system to us, and walked us through the specs and features and throroughly explained the pros/cons and why this system fit our needs. At that point, I was happy to leave the "choose your own adventure" pricing of the other guys behind. Admittedly, I was bracing myself for sticker shock, but feeling confident about spending money on the right system for us. I was pleasantly surprised that the system was not only better spec'd than the other guys "top tier" option, but was also THOUSANDS of dollars cheaper. Win-win! Install went smoothly. Techs were super friendly. Frank even stopped by to check in on the progress midday. And to top it all off, JonLe did not charge a processing fee for using a credit card. All around amazing experience with JonLe Heating & Cooling. Highly recommend!
Quick response! Jason was an excellent service tech. He was informative and efficient. Thank you so much.
The technician was great work was great . We just thought it was a little bit higher than we expected. But we do appreciate you getting to us so soon.
Jonle has been servicing my HVAC for years. Also installed my current systems. Always dependable with positive results. Their personnel are always courteous and helpful
Peter was our technician he showed up early and quickly repaired a gas leak behind the wall of our kitchen he was polite and friendly and explained to us what he was doing as the work was being done we feel he did an expert job of the repair and we really appreciated how reasonable the cost was considering the work involved thanks Peter!
Very happy they responded quickly and was able to perform emergency service after normal hours!
Great experience with Waterworks to tune up our AC this week. Tyler our technician showed up right on time, exactly when the company said he would - and he let us know he was on the way, which was very much appreciated. He was knowledgeable, personable, professional, and his communication skills are to be commended. Explained what he was working on every step of the way in a clear and easy way. The same goes for Garrett, the technician who showed up to work on the water heater. Overall, very pleased with the service and result. Prices are still a little high, but so far, worth it.
They were able to uncover a neighbor's shedding pine tree that was clogging up the condensing coils. I wasn't aware of this had to be addressed periodically to prevent problems. I am ever so glad for my annual maintenance plan ! Thanks JonLe , Larry Farwick
Kameron Gates arrived on time and did excellent work for us. He was engaging and explained everything he did.
Will not hesitate to hire Waterworks again. On time, clean work, good to work with. John our plumber was great.
Omar came out to camera a drainage pipe for me. He was very nice and knowledgeable. He walked through everything he was doing, showed me the camera/ what he was seeing, and listened to my ideas about the busted pipe. We had good personal conversations and I hope to see him again soon. Omar was great!!
Jay and Ali were wonderful - he examined all of my concerns in detail and determined that we actually were not yet in need of repairs (which had been recommended by a different plumber). We will absolutely use Waterworks when the time comes for a service! Thoughtful, courteous service. Would recommend!
JonLe does a fantastic job. Their technicians are very knowledgeable, show up on time and do a thorough review of our HVA system.
Rob Webb did a fantastic job. Finding out my problem. He explained what needed done. He went right to work and was able to clean and unclogged the blockage.
Waterworks was able to come and try to fix and ultimately replace my hot water tank the same day. The guys were very knowledgeable and explained all of my options.
The technician was on time, knowledgable, and personable. We are well satisfied with the service we received.
Been using Jonle for almost 20 years at 3 separate addresses! They are reliable, friendly and a pleasure to work with, Noah came out today and was quick and efficient as always. Thanks guys, will recommend you every time.
Chad is very knowledgeable and was able to identify the AC problem quickly. Highly recommended!
I have been using JonLe/Tri County Heating and Cooling for many years for both annual preventative maintenance and furnace & AC equipment replacement. Both their service and installation technicians are highly skilled and provided excellent service. They always arrived during the provided window of time.
Hello! I'm a little late posting my review because life has been busy. Anyways. I came home from work to a VERY HOT house and immediately knew something was wrong. I contacted JonLe the next morning and they were very helpful, kind and were able to squeeze me in that same morning. Todd S. called to notify me that he was on his way and arrived a short time later. After looking over my unit and listening to my description of what was going on, he quickly diagnosed the issue and told me what part needed to be replaced, quoted me an affordable and reasonable price to repair and got to work. Todd saved the day for me. He stayed a few extra minutes longer to ensure my unit was working properly and that I was able to notice the cold air flowing out. He is absolutely amazing and I am eternally grateful for his assistance and hard work. Thank you, Todd and JonLe!!! They definitely get all five stars from me!
Service arrived in the expected window of time and Cory took his time evaluating since our issue was a bit of a mystery. Cory explained everything in a clear manner. We were given options and with his professional experience came up with a plan with no pressure.
We had to replace a leaking water heater. Austin was on time and kept us informed step by step during the process. We would certainly not hesitate to call Waterworks for any plumbing needs in the future!
