Since 1986, The Waterworks Plumbing, Drain, Heating & Cooling has been the trusted choice for homeowners and businesses across Central Ohio. Our unwavering dedication to providing reliable, top-quality plumbing, drain, and HVAC services has earned us the trust of our community and numerous five-star reviews. Discover why our customers continue to rely on us for all their service needs.
Rating
Peter was our technician he showed up early and quickly repaired a gas leak behind the wall of our kitchen he was polite and friendly and explained to us what he was doing as the work was being done we feel he did an expert job of the repair and we really appreciated how reasonable the cost was considering the work involved thanks Peter!
Very happy they responded quickly and was able to perform emergency service after normal hours!
Great experience with Waterworks to tune up our AC this week. Tyler our technician showed up right on time, exactly when the company said he would - and he let us know he was on the way, which was very much appreciated. He was knowledgeable, personable, professional, and his communication skills are to be commended. Explained what he was working on every step of the way in a clear and easy way. The same goes for Garrett, the technician who showed up to work on the water heater. Overall, very pleased with the service and result. Prices are still a little high, but so far, worth it.
They were able to uncover a neighbor's shedding pine tree that was clogging up the condensing coils. I wasn't aware of this had to be addressed periodically to prevent problems. I am ever so glad for my annual maintenance plan ! Thanks JonLe , Larry Farwick
Very courteous and nice, wore booties over his boots. He said he fixed the faucet but it’s still leaking.. the other two he was able to only partially clean and the third has to be replaced. Unfortunately for those 30 min I was charged $240.
Kameron Gates arrived on time and did excellent work for us. He was engaging and explained everything he did.
Will not hesitate to hire Waterworks again. On time, clean work, good to work with. John our plumber was great.
Omar came out to camera a drainage pipe for me. He was very nice and knowledgeable. He walked through everything he was doing, showed me the camera/ what he was seeing, and listened to my ideas about the busted pipe. We had good personal conversations and I hope to see him again soon. Omar was great!!
Jay and Ali were wonderful - he examined all of my concerns in detail and determined that we actually were not yet in need of repairs (which had been recommended by a different plumber). We will absolutely use Waterworks when the time comes for a service! Thoughtful, courteous service. Would recommend!
JonLe does a fantastic job. Their technicians are very knowledgeable, show up on time and do a thorough review of our HVA system.
Rob Webb did a fantastic job. Finding out my problem. He explained what needed done. He went right to work and was able to clean and unclogged the blockage.
Waterworks was able to come and try to fix and ultimately replace my hot water tank the same day. The guys were very knowledgeable and explained all of my options.
The technician was on time, knowledgable, and personable. We are well satisfied with the service we received.
Been using Jonle for almost 20 years at 3 separate addresses! They are reliable, friendly and a pleasure to work with, Noah came out today and was quick and efficient as always. Thanks guys, will recommend you every time.
Chad is very knowledgeable and was able to identify the AC problem quickly. Highly recommended!
I have been using JonLe/Tri County Heating and Cooling for many years for both annual preventative maintenance and furnace & AC equipment replacement. Both their service and installation technicians are highly skilled and provided excellent service. They always arrived during the provided window of time.
Hello! I'm a little late posting my review because life has been busy. Anyways. I came home from work to a VERY HOT house and immediately knew something was wrong. I contacted JonLe the next morning and they were very helpful, kind and were able to squeeze me in that same morning. Todd S. called to notify me that he was on his way and arrived a short time later. After looking over my unit and listening to my description of what was going on, he quickly diagnosed the issue and told me what part needed to be replaced, quoted me an affordable and reasonable price to repair and got to work. Todd saved the day for me. He stayed a few extra minutes longer to ensure my unit was working properly and that I was able to notice the cold air flowing out. He is absolutely amazing and I am eternally grateful for his assistance and hard work. Thank you, Todd and JonLe!!! They definitely get all five stars from me!
Service arrived in the expected window of time and Cory took his time evaluating since our issue was a bit of a mystery. Cory explained everything in a clear manner. We were given options and with his professional experience came up with a plan with no pressure.
We had to replace a leaking water heater. Austin was on time and kept us informed step by step during the process. We would certainly not hesitate to call Waterworks for any plumbing needs in the future!
Devonte was not just professional, he was also personal. He treated my home maintenance needs as more than a job for a customer. He easily replaced an almost 80 year old drain pipe and listened and responded to all my questions. Thanks Devonte!
Lonnie did a fine jo diagnosing the problem and completing the repair. I especially liked the fact that WW was able to provide service much quicker than your competitors. I feel that whoever dispatches to the job site did not read the information I provided that the toilet was over a crawl space and a smaller stature plumber might be necessary. Fortunately everything was completed from above but things could have easily gone the other way.
Long time client to Electra Bore Water Works over 60 years. Always the same professional service that's on time and done with care that has been the same for anytime we called. Michael was wonderful and professional today. Highly recommend, keep up the good work and thank you very much for all the wonderful years of service we have received. Always my go to.
Very Pleasant to work with, on time and professional, Keep me updated as the job progressed.
I’ve used Waterworks for both plumbing and HVAC services. The experiences were all very positive and professional. The technicians were helpful in explaining the issues I was having and potential solutions. Pricing was very competitive. I absolutely recommend them and they will be my go-to for anything I need serviced in the future.
JonLe heating and air conditioning personnel have always been courteous, well qualified and always take care of furnace and air conditioning needs. Steve has been service person whom I always ask for. So he has been servicing my utilities for many years. He is excellent. I always know and feel confident that all will be well after he has done yearly maintenance. Staff whom I speak with to schedule appointments are always very helpful and cordial. They work with my schedule which can be dicey.
Great service. My technician was knowledge and freely shared that knowledge with me so I understood what happened with my unit.
Jason was very professional and thorough with our service. He was very knowledgeable and explained everything in detail.
Called on a Monday morning they were here in 30 minutes. I can tell you I have a hot water boiler they fixed street side auto fill valve and a backflow preventer. 2 of the nicest guys, explained in detail very friendly honest open. Office staff was great as well... They even came next morning to readjust something at no charge.. very cool. They are my go to.
Customer service from the initial phone call to the entire service appointment was excellent. Great communication and all my questions were answered. I will use WaterWorks again. Debbie Thurston
Honestly one of the best service experiences I’ve had in a long time my restaurant has line went down late night I called a tech called me back 30 mins later took about to hours to repair. Paid in person and I was all set to go definitely will be using again
Mark was thorough and professional. Did take over a month for appointment
My technician today was Mark Johnston. He was top notch. He is thorough , efficient and always friendly and completes his task in a timely manner. I have been a customer of jonle for years Excellent company.
Kevin was very professional and checked problems at various units that were backing up- stated that there was very little to drain out- one unit did not want to have it checked
Our experience with the Waterworks and especially with Emily. Our technician, was outstanding. They had an opening that morning, and she was efficient, thorough, and communicative. When she realized that she didn’t have a part that matched our existing hardware, she made an appointment to come back, and quickly fixed everything. We were incredibly pleased with the work and the communication.
We have been using Jonle for 20+ years. Technician (Mark Johnston) performed our annual furnace maintenance this past week. He was on time, courteous and thorough. Once complete, Mark showed us pictures of the inside of our furnace and explained the services he performed, including changing the filter (I provided) and the humidifier pad. Overall we were pleased as always.