Since 1986, The Waterworks Plumbing, Drain, Heating & Cooling has been the trusted choice for homeowners and businesses across Central Ohio. Our unwavering dedication to providing reliable, top-quality plumbing, drain, and HVAC services has earned us the trust of our community and numerous five-star reviews. Discover why our customers continue to rely on us for all their service needs.
Rating
Our tech was friendly and professional. He did a great job and communicated clearly. He turned off all the lights in the basement when done saving me time to not walk downstairs to turn them off, very conscious. Paperwork was electronic and speedily sent upon completion of the work. The dispatch personnel are pleasant to talk to, they are helpful and responsive. We have been using Jonle for many years and will continue due to the great service. We participate in the annual contract that gives two maintenance tune-ups, on for winter and one for summer. If problems arise the maintenance plan provides availability above non plan members, parts are cheaper and other perks.
My technician was very professional and helpful with getting our A/C working. I highly recommend JonLe for all your HVAC needs!
I have had the maintenance service for years, and every technician that has come to my house has been on task, courteous, and respectful of the property. I really like that the company sends a photo of the technician and a brief description prior to his arrival. Any work they have done, including installing a new air conditioner and heat pump, has been professional, and I highly recommend them.
Called and they came the next morning! Great communication - Matt did a great job and put everything back tidy and clean when he left. Couldn’t have been a better experience.
Technician investigated my problem and offered estimates on different options. Fee for trip was remarkably low.
Peter did a terrific job, analyzed the problem and fixed it in under an hour.
Great company, friendly employees - very satisfied with the twice yearly maintenance they provide.
Courteous, friendly and professional. I like gettong a reminder call a day or so out and the tech calling me to give me a heads up on actual arrival time. Eadily understood and communicative:)
A repeat customer here and as always, the experience was a great one. Experienced technician who knows their trade and is very efficient and courteous.
We had our new system installed by Jon Le. When built our house in 2021. They installed that one. So 24 years later when we needed a new system , there was no question. Their technicians are, friendly and knowledgeable. They serviced our system the first 24 years and we will definitely have them service our new one. Thank you for you wonderful service!!
I've depended on the services of JonLe Heating & Cooling for the past 5 years, and remain a happy customer. Their staff and technicians have always been kind, courteous, and thorough in their work. I'm grateful for the services they offer, and will continue to call on them. Thanks, JonLe!
We recently had our sump pump replaced by The Waterworks, and I couldn't be happier with the service. Our technician, Kameron Gates, was professional, courteous, and punctual from start to finish. He arrived on time, wore shoe covers before entering our home, and took great care to keep everything clean throughout the job. Kameron performed a thorough inspection, explained the condition of our old sump pump, and replaced it with a new one. What really stood out was his attention to detail and willingness to answer every question we had. He clearly explained the work being done and made sure we understood everything before he left. After the installation, he cleaned the work area thoroughly and left everything in excellent condition.
Jonle is always there when we need them, on time, professional, and clean. Recently Jason got our thermostat back online and took the time to explain itt to me.
We needed fire hydrant repair. For privately owned hydrants. I have used them multiple times they are always absolutely the best.
They were able to get me in and taken care of very ppromptly. Definitely the best service I have had done. Highly recommend.
I've used Waterworks 5 times now, and will again when I need plumbing work. Most recently, I needed a leak under a bathroom sink fixed and I also needed a new faucet. Todd Shepherd did a fantastic job! Very happy.
We have used Waterworks Plumbing for multiple commercial repairs and they have always done a tremendous job!
Mr Victor Gonzalez was awesome he did a great job and taking the time to explain everything
The service person who came was very kind and on time. I was hoping there was record of what electrician they had come out to install the outlet for my sump pump they installed 6 years ago, but they said they don't keep records that long ago which was unfortunate, since it the faulty outlet that stopped the sump pump from working which then caused my basement to flood.
Great service! The technician, Noah Pettit, showed up on time, explained what he was going to do, and then did it in a thoroughly professional manner. He was very friendly and courteous throughout.
Our technician, Wade, was exceptionally professional and knowledgeable. Despite having to work in a very tight space, he took extra care and spent additional time ensuring that nothing was damaged. His attention to detail and commitment to quality were greatly appreciated.
We have used JonLe for a very long time, over 20 years. Everyone has been friendly and very helpful. Will Ross was our technician this time. He was punctual and notified us that he was on his way. He answered our questions and did a great job with our A/C maintenance service. Thank you, Will!
I had a really positive experience with Water Works. They are one of the few places which will take Sunday calls. I called and the person I spoke to was professional. The technician Luke was out the next morning. The clog was cleared promptly. Thanks!
Mr. Sheppard did a FANTASTIC job. He took his time, was happy, friendly and respectful he explained what he was doing, explained our humidifier, air cleaner and thermostat (we just moved into a new home and no papers were left.) We would like to have him our system in the spring.
Our service tech Will did a great job. He was thorough and explained what he was doing
Excellent service; efficient with good explanation with digital photo of completed cleaning.
Fast and very thorough! The technician explained everything and let me know exactly what was going on the whole time.
Jon Le has been our go-to for annual AC/heating maintenance. Always quick to schedule and they listen to our concerns when we do have them.
I called this morning (Sunday) no doubt and they were courteous and on time and the tech guy pointed out the problems within seconds and will be back Tuesday hopefully to fix the problem. Thanks
Mat BALL CAME OUT TO GIVE US AN IDEA OF HOW wATERWORKS COULD FIX OUR PROBLEM. hE WAS VERY NICE AND HELPFUL. WE AE CONSIDERING THE PLANS HE OFFERED US.
Jordan called before he got here, went right to work, cleared the drain̈, put everything back together, tested and left work space clean. Very nice young man.
Excellent service and responded to our service call less than four hours and technician was very professional. We had a clogged tub drain
I never hesitate to call The Waterworks for any of my downspout, drainage, or other needs. They’re professional, honest, and find the most efficient solution. Today, Travis was out to my house, listened to my concerns, took the time to thoroughly investigate the possible causes. He even got on a ladder to check my very full gutter!! One problem solved—just like that! What a gentleman!! I’m so grateful.
Jordan came out, scoped the downspout pipes that were clogged up, removed a bunch of roots and other debris, and also cleaned out the rock-filter box by the road that the pipes dump the water into. (Water had been pouring over our gutters during rains so we assumed the pipes were plugged up before calling Waterworks.) He did a great job and is a super nice young man! 👏👏
We had Mark here for a/c maintenance and he was very knowledgeable about what we need to do to keep our 27 year old a/c running as long as possible. We appreciate his sharing his knowledge to help us limp our system along.