We believe
in our people.

We believe
in our people.

The Waterworks is uniquely different from other service companies in central Ohio and takes a great deal of personal and professional pride in our teamwork approach to solving your issues.

We hire, train and mentor highly-skilled employees

150+ team members
committed to excellence.

From technicians and customer service reps that interface with customers, to back-office operations managers, inventory specialists, master plumbers and training experts who support them, you’re in good hands with our team. Our employees:

  • undergo full technical-skill assessments
  • complete training programs
  • complete background checks and drug screenings
  • are trained in safety, courtesy and cleanliness
  • wear professional uniforms and booties
  • follow updated health and safety practices
  • have photo IDs handy
  • follow OSHA guidelines
  • respect you, your property and your time

Our legendary culture

The Waterworks is known for performance excellence at all employment levels.

We have proven that there is a demand for a service company whose internal philosophy and external actions demonstrate a commitment to honesty, integrity and the highest standard of ethical behavior. We thrive on performance excellence.

Every employee — from the customer service representative who takes the call to the service technician who performs the work — is fully invested in this philosophy. We don’t ask them to be salespeople. Rather we give them the freedom to perform their work at the best of their ability. That is how The Waterworks has formed long-lasting, caring relationships with loyal customers.

Leadership

Tom Kaczkowski, President

Tom Kaczkowski is President of The Waterworks and is responsible for the company’s employee, customer and shareholder relationships.  Since 2015, Mr. Kaczkowski served as Vice-President for the company, overseeing both commercial and residential operations. His leadership, financial acumen, people skills, and vision for growth are catalysts for The Waterworks continued expansion during his tenure.

Prior to the Waterworks, Mr. Kaczkowski served as the Operations Manager for The Continental Group and as District Sales Manager for Mohawk Industries. Tom’s life-long love of coaching began early on with a career that spanned over 20 years, ending with a highly successful run as a head  football coach for Ohio Northern University. Tom uses the skills honed as a head coach to drive the day-to-day strategy, of not only the operations of The Waterworks, but as a teaching tool for  technicians and apprentices.

Columbus OH Team:

David looks for smart, talented employees at all levels.

  • Tom Kaczkowski, President

  • Brad Shepherd, General Manager, Commercial, Industrial & Municipal
  • Todd Shepherd, General Manager, Plumbing, Drain & HVAC
  • Scott Lloyd, Business Development & Commercial Sales Manager
  • Rhonda Beckett, Director of Customer Service
  • Jeremy Martino, Information Systems Project Manager

  • Jean Nemeti, Director of Strategic Marketing & Brand Development

  • Kassi Rose, Operations Support Manager
  • Ryan Halla, Plumbing Manager

100% Paid Apprenticeship Program

Our fully-licensed, stated-accredited in-house program has apprentices learning and earning from DAY ONE.

Our partnership with the Ohio Department of Labor plus technical expertise from reallife, on-the-job training is the focal point of this comprehensive four-year program, which includes full 100% paid tuition. In addition, the program includes a great benefits package which includes a competitive wage, 100% company paid medical insurance premiums, 401K match, PTO and a family environment where we take care of our own.

The tech was smart, hardworking and kind.
The office staff was extremely responsive and pleasant.

Best plumbing repair experience ever”

– Monica K, Upper Arlington

Find out more about The Waterworks’ comprehensive experience in plumbing, drain, heating and cooling services.