Since 1986, The Waterworks Plumbing, Drain, Heating & Cooling has been the trusted choice for homeowners and businesses across Central Ohio. Our unwavering dedication to providing reliable, top-quality plumbing, drain, and HVAC services has earned us the trust of our community and numerous five-star reviews. Discover why our customers continue to rely on us for all their service needs.
Rating
We had to replace a leaking water heater. Austin was on time and kept us informed step by step during the process. We would certainly not hesitate to call Waterworks for any plumbing needs in the future!
Devonte was not just professional, he was also personal. He treated my home maintenance needs as more than a job for a customer. He easily replaced an almost 80 year old drain pipe and listened and responded to all my questions. Thanks Devonte!
Lonnie did a fine jo diagnosing the problem and completing the repair. I especially liked the fact that WW was able to provide service much quicker than your competitors. I feel that whoever dispatches to the job site did not read the information I provided that the toilet was over a crawl space and a smaller stature plumber might be necessary. Fortunately everything was completed from above but things could have easily gone the other way.
Long time client to Electra Bore Water Works over 60 years. Always the same professional service that's on time and done with care that has been the same for anytime we called. Michael was wonderful and professional today. Highly recommend, keep up the good work and thank you very much for all the wonderful years of service we have received. Always my go to.
Very Pleasant to work with, on time and professional, Keep me updated as the job progressed.
I’ve used Waterworks for both plumbing and HVAC services. The experiences were all very positive and professional. The technicians were helpful in explaining the issues I was having and potential solutions. Pricing was very competitive. I absolutely recommend them and they will be my go-to for anything I need serviced in the future.
JonLe heating and air conditioning personnel have always been courteous, well qualified and always take care of furnace and air conditioning needs. Steve has been service person whom I always ask for. So he has been servicing my utilities for many years. He is excellent. I always know and feel confident that all will be well after he has done yearly maintenance. Staff whom I speak with to schedule appointments are always very helpful and cordial. They work with my schedule which can be dicey.
My Technician, Omar and his team did an excellent job installing my new water heater, and sump pump (with battery backup). They arrived on time, completed the installation, reviewed all important information about the installation, and cleaned up the project area. Also, it was communicated that if for any reason I needed a follow up visit, I would have the same Technician. I love this!! This ensures consistency for the customer.
Great service. My technician was knowledge and freely shared that knowledge with me so I understood what happened with my unit.
Jason was very professional and thorough with our service. He was very knowledgeable and explained everything in detail.
Called on a Monday morning they were here in 30 minutes. I can tell you I have a hot water boiler they fixed street side auto fill valve and a backflow preventer. 2 of the nicest guys, explained in detail very friendly honest open. Office staff was great as well... They even came next morning to readjust something at no charge.. very cool. They are my go to.
Customer service from the initial phone call to the entire service appointment was excellent. Great communication and all my questions were answered. I will use WaterWorks again. Debbie Thurston
Honestly one of the best service experiences I’ve had in a long time my restaurant has line went down late night I called a tech called me back 30 mins later took about to hours to repair. Paid in person and I was all set to go definitely will be using again
Mark was thorough and professional. Did take over a month for appointment
My technician today was Mark Johnston. He was top notch. He is thorough , efficient and always friendly and completes his task in a timely manner. I have been a customer of jonle for years Excellent company.
Conveniently scheduled an appointment online and the very next morning The Waterworks technician arrived at the time promised. Diagnosed the issue, had all the equipment necessary to fix the problem, and completed the job. We have used Waterworks in the past and have been consistently please with their service.
Kevin was very professional and checked problems at various units that were backing up- stated that there was very little to drain out- one unit did not want to have it checked
Our experience with the Waterworks and especially with Emily. Our technician, was outstanding. They had an opening that morning, and she was efficient, thorough, and communicative. When she realized that she didn’t have a part that matched our existing hardware, she made an appointment to come back, and quickly fixed everything. We were incredibly pleased with the work and the communication.
We have been using Jonle for 20+ years. Technician (Mark Johnston) performed our annual furnace maintenance this past week. He was on time, courteous and thorough. Once complete, Mark showed us pictures of the inside of our furnace and explained the services he performed, including changing the filter (I provided) and the humidifier pad. Overall we were pleased as always.
Chris Mays and Tony were very professional and courteous. They were very helpful in showing me the problem with my water heater and replaced the damaged part in a workmanlike fashion. I was very pleased with their service and would recommend them highly.
I called Waterworks to diagnose a leaking bathroom sink. The tech, Brian, was great communicating his arrival time, prompt and polite, and quickly diagnosed an issue with the old shut-off valves and quoted the price for the repairs. He was very professional, thorough, and was sure to show me the new working valves in action, ensuring the leak was fixed. The price was exactly as quoted, and the work was completed quickly and to my complete satisfaction.
Todd explained what he was going to do and why, then did it quickly and efficiently. He notified me that The Waterworks offers a senior discount, unlike other companies that require you to request it. I am very pleased with the service I received.
Have trusted them with our HVAC maintenance & repairs for years. They are thorough, respectful and honest. Will Ross did a great job servicing our AC.
The employee was very professional and explained everything that needed to be done. The biggest item was he left the area as clean as it was prior to working on the plumbing.
Excellent customer service from start to finish. Technician (Emily) was very punctual, professional, and friendly. She fixed our supply line and installed a new faucet quickly. Great experience!
Very good experience. The service man was prompt and courteous. Even making the appointment was a pleasant experience and the price was very reasonable for what I had done. My daughter recommended them to me and I would recommend them to anyone.
We have had a service contract with Jonle for over 15 years. Pleased with the service. Purchased new furnace/AC through them. Great to deal with
This company always does a good job no matter who they send. Jason did a great job today and explained everything he did etc. All good!
Jon Le is THE BEST! The service technicians are always polite, knowledgeable and let me know arrival time .
Had a recent service call from Jonle. They provided a text to let us know we were the first stop of the day at 8am. The service tech showed up right on time and provided the service for us in a friendly and professional manner. We have been a client with them since 2017. We have a service agreement for two visits per year (spring & fall)…..a great value! Great company and great people!
I have been a customer of Jonle for many years and have recommended their services to many neighbors and friends. Their technicians are friendly and knowledgeable. I wouldn't use any other company!
I called Thursday and they had someone out Friday afternoon. We had drain issues from down spouts. He jetted and used a camera to clean out and identified the section collapsed. Very knowledgeable and efficient. Would definitely use again.
Expert and thorough work by their technicians. Rates can be a bit higher than other companies, but their work is excellent. My tech found a coupon to save me some money. They are easy to schedule.
Great service representative. Explained what he was doing, politely and wore shoe covers.
I've been using JonLe for my HVAC services for years and their technicians have always been professional, thorough, and honest. Today, Mark came out to do my annual AC maintenance. He's been here before, and I'm always appreciative of how he goes though everything he inspected and tuned up. He's very knowledgable and offers great advice to keep my system in tip top shape. I would highly recommend JonLe to anyone who needs HVAC service.
I had to have the HVAC compressor replaced. Matt, was the Service Repair man who installed my new compressor. He did an excellent job and had my AC up and running in about 4 hours! I was so thankful! I have used JonLe for over 30 years. They were very accommodating and was able to get my AC up and going on a 90° day! I have always been very pleased with their workmanship and their staff. I was fortunate enough to have the same service man, Dan, for my tune-ups for over a decade. Thank you!
