Since 1986, The Waterworks Plumbing, Drain, Heating & Cooling has been the trusted choice for homeowners and businesses across Central Ohio. Our unwavering dedication to providing reliable, top-quality plumbing, drain, and HVAC services has earned us the trust of our community and numerous five-star reviews. Discover why our customers continue to rely on us for all their service needs.
Rating
Very impressed with the courtesy and knowledge of plumber Jonathan. He was able to repair the leak in record time having to cut pipes etc. Great job. Emergency service is stressful!
Chris showed up 2 hours early (after a courtesy call). The service call was not needed as it was my own naivety that caused this situation. Chris clearly explained the dilemma and was out the door in 20 minutes. This is not the first time that I have had Water Works out to my house and it WILL NOT be the last. SUPER company!
They called ahead to see if they could come earlier, not an issue. Cory was respectful and worked quietly and finished his work with no issues. Highly recommend them.
We thought our sump pump had failed and needed to be replaced. Tech showed up on time and found that the breaker had been flipped. No pressure to purchase something we didn't need....he just flipped the breaker, told us that was what was wrong, told us he turned it on and confirmed the sump pump was working and left. Great experience! Will definitely call them again if we have another issue!
I have had no experience with the Water Works prior to this trip. I am so glad I gave them a try. I had 2 guys on 2 separate days and they were wonderful, knowledgeable and caring. Thank you Mike and Matt you came in and took the time and answered my questions and fixed the problem. I will certainly give you referrals and positive feedback!! I think you guys should get a raise! Thanks again for helping me!!
Service was very good. The technicians were great and knew their business. I was very satisfied. They also replaced some PVC pipes.
Super professional install and excellent follow-up troubleshooting. Thanks to Shane, Jayden, Tom, Walt, and Antwone for their quality service. equally big thanks to Waterworks/Hetter Heating and Cooling.
Received great service in one day 22 degrees outside definitely use this team again. Thanks guys
Will was very professional. He updated me on all the things he was doing to diagnose the problem. I felt he went over and beyond. He knew I was concerned about the cost and for some reason I did not renew my Silver Plan. In the past month I had to get a new water heater, my fireplace went out and today I needed to get new glasses. Being on a fixed income is worrisome. I was happy though with the service I received.
Technician that can in today (Mark J) did a very thorough job of routine maintenance work. Thanks!!!
JonLe was awesome to work with they didn’t hassle us during the buying process or make us feel rushed, they gave us time and space to figure things out and let us know if we had questions we were free to ask. Makes it easier when making a huge purchase for your home. We were able to call and schedule the new HVAC install quickly and they work efficiently and left everything clean and tidy when done! They explained everything to us when they finished the install and let us know all the important details and what to expect. I would highly recommend JonLe to anyone in need of a new HVAC system! They also had very easy finance options for the system which was also nice to see.
The technician was very polite and knowledgeable about his job. He did an excellent job and was very enthusiastic about his work.
The technicians were very friendly and knowledgable. They explained what was wrong and what they did to fix the problem. They also told me my unit was under warranty for parts and labor, so I did not have to pay for the service. That was a nice surprise! Thank you JonLee!
We had a backup in the main sanitary line of one of our office buildings. Logan stuck with it till the issue was resolved. Even through some of the frustrations Logan handled everything with grace and professionalism.
I had a problem with my kitchen sink draining, I called and had Kevin show up within a couple of hours he was able to clear the line. I was very pleased to get my problem taken care of in such a timely manor.
Jonle was recommended to me by a friend and I have been under contract with them for 2 years. Best decision ever. They call and schedule a check up of my furnace and heat pump twice a year at my convenience. Their employees are top notch and willing to answer any questions. I definitely recommend Jonle to anyone who asks.
Water Works was recommended by our condo management Company to have our broken gas stove disconnected from the gas line and the gas line capped. Getting a timely appointment was easy and the team that did the work showed up on time and did a good job.
Sam was very knowledgeable and treated our house with such respect. Our house is under construction. He wore covers over his shoes as not to track in debris and he cleaned up after himself as he was working and after his job was completed. Not only was the job completed with expertise but with such kindness and understanding. I hope Waterworks knows what a valuable employee they have.
On time. The technician gave an easy to understand explanation of exactly what he was doing. Very well trained.
We have used JonLe Heating and Cooling for almost 20 years. We have the Silver Plan and receive two maintenance service calls a year to keep our system running well. Service techs are always knowledgeable, friendly, and responsive. We are pleased with JonLe!
The appointment was made on time and very efficiently done, when the technician was done all the service was explained with pictures of everything done- could not have asked for more- thanks
Excellence is the correct word to use when referring to the service we receive from Jonle. Techs are on always time, friendly and knowledgeable. Highly recommend.
Middle of the night and Waterworks saved my family. Fantastic serce
We are repeat customers of Waterworks, and this most recent appointment did not disappoint. Everything from opening the ticket to getting a technician out Josh was absolutely fantastic both yesterday and today. He took time to explain everything from start to finish, balance out opportunities, and priorities and made it really easy and simple to understand everything. Waterworks is fantastic, which is why we continue to use them. Update as of 02/12/26: We really love Waterworks. Huge fan as we've used them for years. Called on Monday, secured an appointment for Thursday snagging the morning 4 hour window. Got a call from John at near 10 am - he was on his way. Arrived friendly, professional and efficient. Knocked it out at noon and we had our new kitchen faucet ready to roll. I wish Google could let us give more stars as Waterworks is very deserving. We'll continue to partner with them!