About The Waterworks

Your Trusted Plumbing & HVAC Experts Since 1986

With decades of experience, The Waterworks is your go-to provider for expert plumbing, drain, heating, and cooling services. Our commitment to quality, fast response times, and customer-first approach make us the preferred choice for residential, commercial, and industrial needs.

Why Choose The Waterworks?

  • Over 39 years of experience in plumbing & HVAC services

  • Fast & reliable 24/7 emergency response

  • Certified professionals ensuring high-quality workmanship

  • Industry-leading guarantees for long-term customer satisfaction

GET TO KNOW THE WATERWORKS

Our Commitment to Excellence

At The Waterworks, we are committed to setting the standard for quality plumbing and HVAC services. Our values drive our dedication to exceptional customer service, ensuring that every job is completed with precision and care.

Our Core Values:

  • Customer-First Approach – Your needs come first, always.

  • Guaranteed Work – We stand by our service with long-term warranties.

  • Highly Skilled Technicians – Certified, licensed, and trained professionals.

  • Fast & Efficient Service – Equipped with the latest tools and technology.

  • Upfront Pricing – Transparent costs with no hidden fees.

Why Choose The Waterworks?

We stand out in the plumbing and HVAC industry by delivering expert solutions tailored to your unique needs. Our services cover everything from simple repairs to full-scale installations.

Key Benefits of Working with Us:

  • One-Stop Solution – Comprehensive services for all plumbing, drain, heating, and cooling needs.

  • Emergency Availability – 24/7 response to urgent plumbing & HVAC issues.

  • State-of-the-Art Equipment – The latest technology for optimal service.

  • Experienced Professionals – Highly trained and background-checked technicians.

  • Satisfaction Guarantee – We don’t stop until you’re happy with the results.

Experience You Can Count On

Join thousands of satisfied customers who trust The Waterworks for reliable plumbing and HVAC solutions. Our reputation is built on quality, reliability, and customer satisfaction.

Experience You Can Count On

Join thousands of satisfied customers who trust The Waterworks for reliable plumbing and HVAC solutions. Our reputation is built on quality, reliability, and customer satisfaction.

Contact The Waterworks

Three Ohio Locations to Better Serve Your Needs!

The Waterworks Plumbing, Drain, Heating & Cooling

550 Schrock Rd, Columbus, OH 43229

The Waterworks Plumbing, Drain, Heating & Cooling

1999 Longwood Ave, Grove City, OH 43123

The Waterworks Plumbing, Drain, Heating & Cooling

130 E Main St Suite B, New Albany, OH 43054

Trusted Technicians

All of our technicians are licensed and have passed a strict background check.

100% Satisfaction

We take the time to listen to your questions and concerns and work around your needs.

Accurate Solutions

Your system will be assessed before any work begins, so we can provide you with an accurate solution.

Customer Education

We are focused on educating our customers instead of pushing unnecessary services or products.

No Surprises

You will know exactly what to expect from start to finish, so there are never any unwanted surprises.

What Our Customers Are Saying

Since 1986, The Waterworks Plumbing, Drain, Heating & Cooling has been the trusted choice for homeowners and businesses across Central Ohio. Our unwavering dedication to providing reliable, top-quality plumbing, drain, and HVAC services has earned us the trust of our community and numerous five-star reviews. Discover why our customers continue to rely on us for all their service needs.

google Rating
4.8
Based on 3,753 Reviews
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Brian Heath
January 16, 2026
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Barbara Alexander
January 16, 2026

Furnace quit so I called them. They sent someone out today and fixed it so I have heat in 12 degrees weather. Very professional service. Friendly and informative. So glad I was referred to them. Need a switch not a new furnace.

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Peter Hetterscheidt
January 15, 2026

Everyone with whom I spoke were professional and understanding of my issue. However, the tech was quick ,neat and knowledgeable, I felt the price for the installation was a little high but it was similar to other companies.

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Sarah Cline
January 14, 2026

Kevin came out and did a good job. Nice guy pleasant to talk to and very professional.

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Frank Bressler
January 14, 2026
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Maddie Sheridan
January 14, 2026

Jason was super knowledgeable and extremely helpful.

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Betty Welch
January 14, 2026

Waterworks replaced our ice maker water line valve as it was leaking. The technician, Conrad Enoch, was excellent and knowledgeable. I would use them again,

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Jesse Carroll
January 14, 2026

Thank for coming on time also for coming and fixing my shower.

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Andy Shaffer
January 13, 2026

Extremely polite and patient while on the call and followed up perfectly with me afterwards.

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frank michaels
January 13, 2026
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MaryLee Duvall
January 13, 2026

Our technician, Chris, was great! He was very knowledgeable and confidently completed our repairs. A+++

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David Jackson
January 13, 2026

Jonle will quote a price in advance, show up on time, with professional and friendly technicians. You can’t ask for more than that.

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Jilda Godbey
January 13, 2026
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Stephen Bennett
January 13, 2026
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Anne Scheve
January 12, 2026

Mark was very efficient, professional ad took time to explain all he did for me. Even took pictures. He was great!

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Shawn Patrick
January 12, 2026

Jonlee always provides great expertise, service & courtesy. Very happy with their services.

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Eric S. Brown
January 12, 2026

Available same day as I called. On time. Neat and respectful, went immediately to inspect the problem, provided an estimate, and began repairs. Completed quickly and efficiently. Left no mess. All good.

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Charles Little
January 11, 2026

Both techs were very professional and friendly and did a great job with our plumbing projects. The only problem was that they left a lot of solder splashes and blobs on the basement floor, could have done a better job of cleaning up. The upstairs laundry room project was done very well and everything was clean when they left.

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Toni Brooks
January 11, 2026

Austin was knowledgeable and professional. If needed I would call on Waterworks again.

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John Adams
January 10, 2026

We move in 10 years ago. Several year ago we had JonLe service our two systems. Our AC units we’re now 15 years old and needed replaced along with the coils. JonLe gave us great prices, great service and the staff finished the job on both systems in one day. Couldn’t be happier, Thanks JonLe John A.

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Rose M Hume
January 9, 2026
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Daniel Harrington
January 8, 2026

Peter was straight to the point, kind, professional, and prompt. Exceeded my expectations.

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Ken Peace
January 7, 2026

We feel that your salesperson and the technicians where very experienced. Happy with the entire service.

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Pepper Peale
January 7, 2026

We are long-time customers of Jonle. Their staff is always on time, thorough, clean and very professional. And today was nonexception. Mark was great!

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Thomas Rutan
January 6, 2026
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Dave Green
January 6, 2026

We have used Jonle Heating and cooling for more than 30 years. They have always been great to work with!

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Gary Moreland
January 6, 2026

John Davis was the technician from Waterworks and he was very efficient, professional and courteous

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Stephen Hoerst
January 5, 2026

I have been using Jonle for over 20 years. They installed a new furnace last year. Today they did the bi-annual inspection/tune up. Mark Johnston was the technician. He was extremely thorough. Documented/photographed and explained every step of the service. I could not be more pleased. A real pro!!

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Kelly Clark
January 5, 2026
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Dorie Eisenman
January 5, 2026

I needed to have a new kitchen faucet installed. Waterworks was recommended to me by a friend. Just to be sure I checked out their reviews online, which added up to 4.7 out of 5 stars. I called at 7:45 a.m. the day after New Years Day (a Friday morning), and an actual human, who spoke understandable English, answered. I explained my problem, and she checked that day's scheduled openings, of which there were none. That didn't surprise me, but then I was happily surprised when she offered me an appointment Monday morning. I happily booked it, and, sure enough , Kameron showed up right around 8:30. After some show and tell on my part, he quickly, efficiently, and professionally got to work. He found that I needed new hot and cold water shut-off valves with new 1/4-turn angle stops for improved serviceability, which I authorized him to do after showing me the problem. He was most polite, personable and respectful to me and of my home, and knowledgable, finishing the job in a timely manner and to my complete satisfaction. I am putting Waterworks (and Kameron) on my speed dial for any future needs. Can't recommend them highly enough!

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William Chumbley
January 5, 2026

Always great service, Jason gave me good information on condition and age of my furnace. He was very knowledgeable and helpful.

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Ron Biggs
January 4, 2026

Friendly; knowledgeable and on time

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deborah oneal
January 3, 2026

Quick very detailed service ,friendly and knowledgeable service person.

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Jack Fisher
January 2, 2026

On time, professional, and clean. Will absolutely use again, thank you!

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Physics Man
January 2, 2026

JonLe always polite, professional, and highly skilled.

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Caitlin Faas
January 2, 2026

Glad I chose Waterworks for my plumbing main valve fix - they quoted me $100 under Atlas Butler (where I was a member). Very professional!

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Denise Golonka
January 2, 2026
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Len Damico
January 2, 2026

The Waterworks Plumbing, Drain, Heating & Cooling--- Living in a high-rise residence comes with a lot of special attention in regard to plumbing, draining and sewage. Waterworks Has become a trusted ally In regard to problem, identification, planning, Knowledgeable and experienced design, And flawless implementation. What more could you want? I highly recommend Waterworks.

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Dan O'Rourke
December 31, 2025

We’ve been loyal JonLe customers since 1996 which included replacing all furnaces and A/C units as well as installing zoned heating and cooling solutions throughout our homes. They are always highly professional, prompt with excellent service at all times. I would not go anywhere else. Their sales, installation and service teams are first rate! Thanks JonLe!

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Jason Miles
December 31, 2025

On time, detailed, courteous, & kind… explained options & what they were doing & fees clearly / no surprises

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Megan Patrick
December 31, 2025

Easy to book an appointment through the site, my technician actually showed up early and was clean, polite and efficient. He explained the issue clearly and got our outdated water heater replaced same day.

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Larry McDonald
December 31, 2025

These folks do a great job. They're prompt, courteous, and know what they're doing. They supply top of the line repair parts.

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Rosa Jones
December 30, 2025
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Hannah Davis
December 30, 2025

No complaints about this company. They hsve been quick to help me with any issues. A tech named Chad helped me today. He was thorough and helpful.

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Carolyn Hampton
December 30, 2025

Had some gutter work done and needed line ran to make sure there were no blockage. Tech ran camera to check first it there was an problem, there was not.

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Jenni Bevis
December 30, 2025

We have always had a superiority experience with JonLe Heating and cooling. Great salesmen ,installers technicians and customer service would highly recommend over and over Thank you JonLe

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Isaac Green
December 30, 2025

Collin came out and was extremely professional and arrived on time. He did excellent work and explained everything clearly while also keeping a great, friendly conversation throughout the visit. Our issue was that no water was coming out of the tub faucet. Not only did he fix that problem, but he also repaired a leaking pipe connected to the tub spout that we didn’t even realize needed attention. The pricing was very reasonable for the quality of work. We were very satisfied with the service and will definitely be using this company again in the future.

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Michael Kelley
December 30, 2025

The Jonle guys just completed the 2x / year service and were great to work with. From putting booties on before they entered the house, to their quick, efficient and effective work, to their knowledge- all was great. I recommend them all the time!

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Aileen
December 29, 2025

The technician is as knowledgeable and answered all of our questions.

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Mike Miller
December 29, 2025

Clean, professional service!

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