Since 1986, The Waterworks Plumbing, Drain, Heating & Cooling has been the trusted choice for homeowners and businesses across Central Ohio. Our unwavering dedication to providing reliable, top-quality plumbing, drain, and HVAC services has earned us the trust of our community and numerous five-star reviews. Discover why our customers continue to rely on us for all their service needs.
Rating
Have trusted them with our HVAC maintenance & repairs for years. They are thorough, respectful and honest. Will Ross did a great job servicing our AC.
The employee was very professional and explained everything that needed to be done. The biggest item was he left the area as clean as it was prior to working on the plumbing.
Excellent customer service from start to finish. Technician (Emily) was very punctual, professional, and friendly. She fixed our supply line and installed a new faucet quickly. Great experience!
Very good experience. The service man was prompt and courteous. Even making the appointment was a pleasant experience and the price was very reasonable for what I had done. My daughter recommended them to me and I would recommend them to anyone.
We have had a service contract with Jonle for over 15 years. Pleased with the service. Purchased new furnace/AC through them. Great to deal with
This company always does a good job no matter who they send. Jason did a great job today and explained everything he did etc. All good!
Jon Le is THE BEST! The service technicians are always polite, knowledgeable and let me know arrival time .
Had a recent service call from Jonle. They provided a text to let us know we were the first stop of the day at 8am. The service tech showed up right on time and provided the service for us in a friendly and professional manner. We have been a client with them since 2017. We have a service agreement for two visits per year (spring & fall)…..a great value! Great company and great people!
I have been a customer of Jonle for many years and have recommended their services to many neighbors and friends. Their technicians are friendly and knowledgeable. I wouldn't use any other company!
I called Thursday and they had someone out Friday afternoon. We had drain issues from down spouts. He jetted and used a camera to clean out and identified the section collapsed. Very knowledgeable and efficient. Would definitely use again.
Expert and thorough work by their technicians. Rates can be a bit higher than other companies, but their work is excellent. My tech found a coupon to save me some money. They are easy to schedule.
Great service representative. Explained what he was doing, politely and wore shoe covers.
I've been using JonLe for my HVAC services for years and their technicians have always been professional, thorough, and honest. Today, Mark came out to do my annual AC maintenance. He's been here before, and I'm always appreciative of how he goes though everything he inspected and tuned up. He's very knowledgable and offers great advice to keep my system in tip top shape. I would highly recommend JonLe to anyone who needs HVAC service.
I had to have the HVAC compressor replaced. Matt, was the Service Repair man who installed my new compressor. He did an excellent job and had my AC up and running in about 4 hours! I was so thankful! I have used JonLe for over 30 years. They were very accommodating and was able to get my AC up and going on a 90° day! I have always been very pleased with their workmanship and their staff. I was fortunate enough to have the same service man, Dan, for my tune-ups for over a decade. Thank you!
Easy to work with. Came same day I called. Andre was very nice and competent.
After days of no air in 90 degree weather and JonLe Heating being the 2nd Company Barb schedule us right away and she's wonderful. Communication for arrival appteciated our tech Jason arrived and had us up and running within the hour commicating all steps so a 64 could understand I highly recommend this Company from beginning to end
Tech was very nice and serviced the air conditioner in a timely fashion with no problems.
I observed water backing up and fountaining from the outside downspout where it enters the ground during rainfall. To determine whether there was an underground blockage or another drainage issue, I contacted Waterworks for an inspection. The technician, Logan L., reviewed the situation, explained the range of possible causes, discussed potential outcomes, and provided sound recommendations for resolution. He was professional, courteous and very patient in explaining (and even re-explaining). When I need to work with Waterworks again, I would very much like to request Logan.
Look, sometimes your major appliances finally give out and when you’re faced with such situations, what you want is a reliable service that will help get your homestead back to normal operating order. That’s what these technicians (Conrad and Ryan) were able to do for me. They removed an 80gal hot water tank with nearly 2 decades of accumulated sediment out of one helluva tight utility closet in a condo. Installation of new tank was performed seamlessly, and they were a couple cool dudes that made the time go by easily. Took 1 business day to get on the Waterworks’ books. Job wrapped up within 5hrs. Appreciate the quality work.
Able to reach Waterworks easily and set up appointment at convenient time. Chris was professional, efficient and pleasant. Answered all my questions and assured I was satisfied. Pricing was reasonable. Would recommend.
Worked with Jonle for years, on repairs to original furnace then eventually when did a new system. They're always very professional and answer all questions! Do the yearly tune up package for peace of mind to take care of system/ prevent problems! Highly recommend!
Waterworks wonderful experience. Todd shepherd was at my facilities the next day and took care of the issues. Friendly fast and efficient.
Victor was great at identifying the blockage in my basement floor drain and quickly resolved it. Thx!
We have seasonal checkups and are very satisfied with all aspects of the services provided. A couple of years ago we needed to replace our old HVAC systems, and that process -- sales and installation -- was also excellent.
Our tech was friendly and professional. He did a great job and communicated clearly. He turned off all the lights in the basement when done saving me time to not walk downstairs to turn them off, very conscious. Paperwork was electronic and speedily sent upon completion of the work. The dispatch personnel are pleasant to talk to, they are helpful and responsive. We have been using Jonle for many years and will continue due to the great service. We participate in the annual contract that gives two maintenance tune-ups, on for winter and one for summer. If problems arise the maintenance plan provides availability above non plan members, parts are cheaper and other perks.
My technician was very professional and helpful with getting our A/C working. I highly recommend JonLe for all your HVAC needs!
I have had the maintenance service for years, and every technician that has come to my house has been on task, courteous, and respectful of the property. I really like that the company sends a photo of the technician and a brief description prior to his arrival. Any work they have done, including installing a new air conditioner and heat pump, has been professional, and I highly recommend them.
Called and they came the next morning! Great communication - Matt did a great job and put everything back tidy and clean when he left. Couldn’t have been a better experience.
Technician investigated my problem and offered estimates on different options. Fee for trip was remarkably low.
Peter did a terrific job, analyzed the problem and fixed it in under an hour.
Great company, friendly employees - very satisfied with the twice yearly maintenance they provide.
Courteous, friendly and professional. I like gettong a reminder call a day or so out and the tech calling me to give me a heads up on actual arrival time. Eadily understood and communicative:)
A repeat customer here and as always, the experience was a great one. Experienced technician who knows their trade and is very efficient and courteous.
We had our new system installed by Jon Le. When built our house in 2021. They installed that one. So 24 years later when we needed a new system , there was no question. Their technicians are, friendly and knowledgeable. They serviced our system the first 24 years and we will definitely have them service our new one. Thank you for you wonderful service!!
I've depended on the services of JonLe Heating & Cooling for the past 5 years, and remain a happy customer. Their staff and technicians have always been kind, courteous, and thorough in their work. I'm grateful for the services they offer, and will continue to call on them. Thanks, JonLe!
We recently had our sump pump replaced by The Waterworks, and I couldn't be happier with the service. Our technician, Kameron Gates, was professional, courteous, and punctual from start to finish. He arrived on time, wore shoe covers before entering our home, and took great care to keep everything clean throughout the job. Kameron performed a thorough inspection, explained the condition of our old sump pump, and replaced it with a new one. What really stood out was his attention to detail and willingness to answer every question we had. He clearly explained the work being done and made sure we understood everything before he left. After the installation, he cleaned the work area thoroughly and left everything in excellent condition.
Jonle is always there when we need them, on time, professional, and clean. Recently Jason got our thermostat back online and took the time to explain itt to me.