Trusted HVAC and Plumbing Experts in New Albany, OH

The service man found the problem right away and gave me a breakdown of what the repair was and the cost breakdown.

I was very pleased with the how quickly a technician arrived. Steve was very friendly, diagnosed the problem, and explained the issue. He was able to put on a new part and was good at explaining in laymen terms what went wrong . I was very thankful for the quick and we efficient service and intend to make another appointment for maintenance.

Called the Waterworks to fix toilet. Very responsive and technician was excellent in terms of his knowledge and customer service

Friendly and fast service

Technician was prompt, wore shoe protection, and performed the checkup quickly. Not much of a conversationalist however.

Waterworks has been a great company to work with, and we are grateful that Michael was so knowledgeable and thorough. Thank you for becoming our go-to plumbing resource, Waterworks! You guys are amazing.

Prompt, same day response. Service technician was polite and efficient and finished in an hour

My technician today, Will, performed an exceptional job, checking my HVAC unit at my home. He was professional, polite, friendly, and efficient. He checked all the systems inside and outside, cleaned everything, made a recommendation for a future upgrade and double checked the thermostat before he left. Will wore booties all the time to keep my home clean.

Todd was great! Came out and looked at the problem. Saw my floors were going to need repaired as well and he sent me in the right direction! Super helpful and very detailed!

The waterworks came through for me. I called them and they sent Kameron Gates out and he worked his magic because he’s very professional and knowledgeable. He gave my family back a much needed working bathroom in minimal time and saved the day. Thank you Waterworks!

Waterworks is the company that comes through every time. The representative is cordial, respectful, on-time, calls ahead before arriving, and completes the job efficiently. Tina at the office is friendly, upbeat, and understanding regarding my situation. She is thorough in taking notes to know what the condition is so that the representative knows the situation. Today, Kevin came to clear my clogged kitchen sink. He knew exactly what to do and he made sure the clog was cleared. He spent the better part of two hours with his equipment cleaning the rust from the pipes. He explained what he did carefully, applied the $35 coupon to the amount, and made sure everything was in order before he left. I trust Waterworks and appreciate the professionalism they exhibit in all aspects of their customer care. Thank you. Lillian Zarzar.

Cory saved the day!! My AC wasn’t cooling and my house was up to 86 degrees. I booked an appointment online (the best thing ever!) in the middle of the night and they were out the next afternoon. Communication on the tech’s arrival was great, I got a call and text when he was on his way. Cory was friendly and explained what our issue was and took care of it quickly! He also explained their maintenance/value plans to keep my system in great shape. So grateful for the quick and professional response. Thank you Jonle team 😊

Jonle Heating & cooling, has been coming to my house for quite awhile. The person that does the work is Chad, & he throughly looks at & tests everything on the furnace unit & the condensing unit outside every 6 mos. So glad my father had them before me.

JonLe/Tri-County Heating & Cooling installed our HVAC systems when we built our house 27 years ago. They have serviced our units ever since. And though we replaced both A/C compressors a few years ago, both furnaces are still doing just fine. These guys have outstanding customer service. Every technician who has ever been to our house has been on-time, friendly, and professional. I cannot imagine having better service. They are the best. Thank you!

Todd showed up at the house promptly very professional very informative. Couldn’t have asked for a better experience thank you, Todd.

Very Professional, top notch! 👏

Totally professional and knowledgeable!

Emily was AMAZING, efficient, professional, and knowledgeable!! Hope to have her for any other plumbing issues and will recommend her at every opportunity!

The is a great company. Called for service and they came out the next day. Service tech Conrad showed up early for the appointment. Explained our concern about a damp wall. He did a through checked inside and out but could find an issue with drain pipe or plumbing. Gave advice for what may be causing it. He stated there was no charge. Wow with experience with other company that was refreshing. Had water works out years ago they replaced drain pipe in front yard. They just always go quality work. Highly recommend.

Service was easy to schedule. Technician called within the designated window and about 40 minutes prior to arrival. Technician was courteous and professional. The technician explained the cause of the problem in understandable terms. The repair was completed promptly and at a reasonable cost.

Edit: They contacted me a couple days later (and a couple days after the initial review) and did ultimately honor their original quote, so have updated to 4 stars. Dino is a great tech to work with. Original review: Tech was friendly, professional, and seemed knowledgeable. Also used shoe covers indoors, which was appreciated. Low rating is because I was told over the phone (I believe by Barbara, though I was told this by 2 different people by phone and I didn't write down the names) that the price I was quoted was for both A/C and furnace maintenance together in one trip. I was instead told when the tech arrived that price was only for A/C and it would be double that price for both. Miscommunications can happen, though twice on the same day made this feel like a bait-and-switch. Had I known, I would have gone with the other company I got a quote from that offered to do both for a little more than I was just charged for one (since I didn't want to deal with scheduling another appointment). Personally I won't use them for any additional services or recommend them to friends at minimum unless a written estimate is given.

John was straight to the point, kind, professional, and prompt. Went above and beyond to troubleshoot an issue that wouldn’t have otherwise been resolved. Checked with supervisor when he couldn’t answer something. Great service!

The technician was very professional. On the cost, I am on the gold plan so the cost is nil

We called JonLe heating and cooling in the morning with air conditioning issues. Steve arrived by 1:30 for service. Our unit was fixed within an hour at a very fair price.

I am very pleased with the work done by technician Devonte. He arrived on time..thoroughly looked at the problem and did a great job repairing the problem with the plumbing

Always do a good job!

Explained everything, very professional, and was on time. I definitely recommend!

Incredibly happy with the friendly quality (⬅️!!) service The Waterworks provided. They were straightforward and so helpful. My water line replacement was super tricky due to the features of my yard which I worried would be destroyed. Dylan, John, & Jeff did an AMAZING (!!!) job with almost no disturbance to my yard. Later crews promptly returned to fix my sidewalk and replant displaced grass. I could not be happier! Thank you 😊 🙏🏻

I have used Jonle heating & cooling for many years. The installed my new furnace and performs maintenance twice a year. They are reliable, curtious and always do a great job. I can rest easy knowing my furnace is in great condition.

The service was good. The workers were very respectable and were able to work with us on specific scheduling. They answered a lot of questions and made the whole process easier.

Waterworks promptly responded to my request for an annual inspection of my home's backflow valve. I placed the order at 9 a.m., and by 10 a.m. technician André Truss was at my door. He carried out the inspection efficiently, explained each step of the process, and provided valuable guidance on precautions for the upcoming winter. Excellent service—100% satisfied. Thank you! —Bruno Rosa

I have used Jonle for several years. They give notice of being on the way, they are always on time, very polite and professional. They do a thorough inspection. I highly recommend them for installation and repair.

Chad was helpful and did not try to "oversell" services or repairs.

I have in the past couple of house projects been conned/screwed over because I believe that since I’m now single because of my husband passing away they got away with it. I’ve gotten less naive with each time but I was still nervous & I admit…a little scared but from the first moment I met Tristan I knew he was going to be honest and professional. Thank you Waterworks and especially Tristan for your professionalism & honesty. Below is what it looked like before and then how beautiful it looks afterwards. 👍🏼

Jonle has kept us up and running for years using the Silver Service maintenance for air and heat.

Excellent service as always. Jose was amazing!

Frank B was great. Very thorough in his review and presentation of our system and options to consider for our final decision.

Chet, from Waterworks, recently completed a repair on our shower. He had to track down a part to complete the repair. Even though it was late in the day and supply houses were closed, he was able to secure the part and correct the problem. He was polite, professional and competent. We have used Waterworks in the past and will continue to use them in the future, when needed.

I had two separate visits to have plumbing repairs and upgrades done on a recently purchased home. Both providers (Peter and Emily) were very courteous and personable. The work was quick and efficient. I didn't do any comparison pricing, and suspect you might be able to do a little better on pricing, but the work was an A.

It was a great experience (Well considering the drain was backed up) From the first contact to make the appointment to the service tech leaving my home there be nothing more that I could have asked for. Thank you and all of your team members.

We had a fantastic experience with Waterworks. After dealing with another company that immediately jumped to worst-case scenarios and expensive recommendations, it was a breath of fresh air to work with a team that focused on solving the actual problem. Not only were they professional and responsive, but they completed the work faster and at a significantly lower cost than the previous company quoted. Most importantly, they got it right the first time. The issue that kept returning after only 30 days with the previous contractor has not come back once since Waterworks completed the job. Their customer service was outstanding throughout the entire process. They took the time to explain what was happening, didn't use scare tactics, and treated us with honesty and respect. It's rare to find companies that combine great service, quality workmanship, and fair pricing, but they absolutely delivered. Highly recommend Waterworks to anyone looking for knowledgeable professionals who stand behind their work.