Expert Plumbing, Heating & Cooling Services in Grandview Heights, OH

Omar came out to camera a drainage pipe for me. He was very nice and knowledgeable. He walked through everything he was doing, showed me the camera/ what he was seeing, and listened to my ideas about the busted pipe. We had good personal conversations and I hope to see him again soon. Omar was great!!

very professional

Jay and Ali were wonderful - he examined all of my concerns in detail and determined that we actually were not yet in need of repairs (which had been recommended by a different plumber). We will absolutely use Waterworks when the time comes for a service! Thoughtful, courteous service. Would recommend!

JonLe does a fantastic job. Their technicians are very knowledgeable, show up on time and do a thorough review of our HVA system.

Rob Webb did a fantastic job. Finding out my problem. He explained what needed done. He went right to work and was able to clean and unclogged the blockage.

Waterworks was able to come and try to fix and ultimately replace my hot water tank the same day. The guys were very knowledgeable and explained all of my options.

The technician was on time, knowledgable, and personable. We are well satisfied with the service we received.

Great communication and service

Been using Jonle for almost 20 years at 3 separate addresses! They are reliable, friendly and a pleasure to work with, Noah came out today and was quick and efficient as always. Thanks guys, will recommend you every time.

Steve was on time. Efficient and completed the task.

Chad is very knowledgeable and was able to identify the AC problem quickly. Highly recommended!

I have been using JonLe/Tri County Heating and Cooling for many years for both annual preventative maintenance and furnace & AC equipment replacement. Both their service and installation technicians are highly skilled and provided excellent service. They always arrived during the provided window of time.

Hello! I'm a little late posting my review because life has been busy. Anyways. I came home from work to a VERY HOT house and immediately knew something was wrong. I contacted JonLe the next morning and they were very helpful, kind and were able to squeeze me in that same morning. Todd S. called to notify me that he was on his way and arrived a short time later. After looking over my unit and listening to my description of what was going on, he quickly diagnosed the issue and told me what part needed to be replaced, quoted me an affordable and reasonable price to repair and got to work. Todd saved the day for me. He stayed a few extra minutes longer to ensure my unit was working properly and that I was able to notice the cold air flowing out. He is absolutely amazing and I am eternally grateful for his assistance and hard work. Thank you, Todd and JonLe!!! They definitely get all five stars from me!

Service arrived in the expected window of time and Cory took his time evaluating since our issue was a bit of a mystery. Cory explained everything in a clear manner. We were given options and with his professional experience came up with a plan with no pressure.

We had to replace a leaking water heater. Austin was on time and kept us informed step by step during the process. We would certainly not hesitate to call Waterworks for any plumbing needs in the future!

Very Professional great service

Devonte was not just professional, he was also personal. He treated my home maintenance needs as more than a job for a customer. He easily replaced an almost 80 year old drain pipe and listened and responded to all my questions. Thanks Devonte!

on time and thorough

Lonnie did a fine jo diagnosing the problem and completing the repair. I especially liked the fact that WW was able to provide service much quicker than your competitors. I feel that whoever dispatches to the job site did not read the information I provided that the toilet was over a crawl space and a smaller stature plumber might be necessary. Fortunately everything was completed from above but things could have easily gone the other way.

Long time client to Electra Bore Water Works over 60 years. Always the same professional service that's on time and done with care that has been the same for anytime we called. Michael was wonderful and professional today. Highly recommend, keep up the good work and thank you very much for all the wonderful years of service we have received. Always my go to.

Very Pleasant to work with, on time and professional, Keep me updated as the job progressed.

I’ve used Waterworks for both plumbing and HVAC services. The experiences were all very positive and professional. The technicians were helpful in explaining the issues I was having and potential solutions. Pricing was very competitive. I absolutely recommend them and they will be my go-to for anything I need serviced in the future.

JonLe heating and air conditioning personnel have always been courteous, well qualified and always take care of furnace and air conditioning needs. Steve has been service person whom I always ask for. So he has been servicing my utilities for many years. He is excellent. I always know and feel confident that all will be well after he has done yearly maintenance. Staff whom I speak with to schedule appointments are always very helpful and cordial. They work with my schedule which can be dicey.

Great service. My technician was knowledge and freely shared that knowledge with me so I understood what happened with my unit.

Jason was very professional and thorough with our service. He was very knowledgeable and explained everything in detail.

Called on a Monday morning they were here in 30 minutes. I can tell you I have a hot water boiler they fixed street side auto fill valve and a backflow preventer. 2 of the nicest guys, explained in detail very friendly honest open. Office staff was great as well... They even came next morning to readjust something at no charge.. very cool. They are my go to.

Customer service from the initial phone call to the entire service appointment was excellent. Great communication and all my questions were answered. I will use WaterWorks again. Debbie Thurston

Honestly one of the best service experiences I’ve had in a long time my restaurant has line went down late night I called a tech called me back 30 mins later took about to hours to repair. Paid in person and I was all set to go definitely will be using again

Always professional & knowledgeable.

Mark was thorough and professional. Did take over a month for appointment

My technician today was Mark Johnston. He was top notch. He is thorough , efficient and always friendly and completes his task in a timely manner. I have been a customer of jonle for years Excellent company.

Kevin was very professional and checked problems at various units that were backing up- stated that there was very little to drain out- one unit did not want to have it checked

Very clear and concise with the information.

Our experience with the Waterworks and especially with Emily. Our technician, was outstanding. They had an opening that morning, and she was efficient, thorough, and communicative. When she realized that she didn’t have a part that matched our existing hardware, she made an appointment to come back, and quickly fixed everything. We were incredibly pleased with the work and the communication.

We have been using Jonle for 20+ years. Technician (Mark Johnston) performed our annual furnace maintenance this past week. He was on time, courteous and thorough. Once complete, Mark showed us pictures of the inside of our furnace and explained the services he performed, including changing the filter (I provided) and the humidifier pad. Overall we were pleased as always.

Chris Mays and Tony were very professional and courteous. They were very helpful in showing me the problem with my water heater and replaced the damaged part in a workmanlike fashion. I was very pleased with their service and would recommend them highly.

I called Waterworks to diagnose a leaking bathroom sink. The tech, Brian, was great communicating his arrival time, prompt and polite, and quickly diagnosed an issue with the old shut-off valves and quoted the price for the repairs.  He was very professional, thorough, and was sure to show me the new working valves in action, ensuring the leak was fixed. The price was exactly as quoted, and the work was completed quickly and to my complete satisfaction.

Todd explained what he was going to do and why, then did it quickly and efficiently. He notified me that The Waterworks offers a senior discount, unlike other companies that require you to request it. I am very pleased with the service I received.

Have trusted them with our HVAC maintenance & repairs for years. They are thorough, respectful and honest. Will Ross did a great job servicing our AC.

The employee was very professional and explained everything that needed to be done. The biggest item was he left the area as clean as it was prior to working on the plumbing.

Excellent customer service from start to finish. Technician (Emily) was very punctual, professional, and friendly. She fixed our supply line and installed a new faucet quickly. Great experience!

Very good experience. The service man was prompt and courteous. Even making the appointment was a pleasant experience and the price was very reasonable for what I had done. My daughter recommended them to me and I would recommend them to anyone.

We have had a service contract with Jonle for over 15 years. Pleased with the service. Purchased new furnace/AC through them. Great to deal with

This company always does a good job no matter who they send. Jason did a great job today and explained everything he did etc. All good!

Tech performed routine maintenance. Was prompt and professional.