Since 1986, The Waterworks Plumbing, Drain, Heating & Cooling has been the trusted choice for homeowners and businesses across Central Ohio. Our unwavering dedication to providing reliable, top-quality plumbing, drain, and HVAC services has earned us the trust of our community and numerous five-star reviews. Discover why our customers continue to rely on us for all their service needs.
Rating
I have used Waterworks for years for all my plumbing needs. Their technicians are skilled and experienced. I’ve always received excellent service. Recently, I had the valve to the main water line replaced. The two technicians sent did an excellent job and quickly with no mess.
We’ve always been happy with Jonle. Our service rep Dan, is very knowledgeable and we always ask for him for our annual maintenance.
Had JonLe out for a furnace service and started a maintenance plan with them. Very professional and informative and focused on just what I needed and did not try to upsell.
I was unable to get my furnace to come on over the weekend. I called Jonle Monday morning and they came out that afternoon. Todd my technician explained to me in depth what the issue was and had the part needed. He had my furnace back up & running in less than an hour!! This customer service is the one of the many reasons I've been a Jonle customer for over 30 years!
Technician Andrew was very professional and thorough. Will definitely continue to use your company for my plumbing needs.
Technician Collin found the issue and corrected it within minutes. Shut off valve was hard to find, but he knew where it was and took care of it. I also asked for a quote to fix some minor issues and he provided the quote in a timely manner. He was professional, helpful, knowledgeable and kind. Would highly recommend them!
Always on time. Have had their maintained program for years always do a great job
Just had a great experience with Cornell from the Waterworks. Figured out the problem, had a temporary solution within 30 minutes so that we could function, came back the next day to fix it for good (well, as much as plumbing can be fixed "for good"!).
Yessey is amazing awesome a tech who got our issues fixed promptly, efficiently, professional, friendly, and put under-sink boxes of cleaning products back under the sink where my old old body doesn't have to balance them myself!! Thank you WaterWorks !!! I we hadn't had these issues, the two vanities' plumbing were ready to break of as he worked them - oh, what a bigger mess we would have had!! We can hardly get to and from the floor to do many tasks any more and Yessey helped us IMMENSELY!! THANK YOU!!! Today, Ryan showed me how to change the filter on the water system we'd had out in. It was new, different style - i didnt want a water mess for doing it incorrectly. The 2nd reason for the appointment was to fix the leak on a bath sink faucet, ended up having to install a new faucet i had purchased in case that would be the fix. Ryan had to run out for a couple supplies, got back, installed the faucet and was on his way into the cold! Really appreciated his diligence. Thank you, Waterworks!!
On time. Professional and fixed what I could not fix. I would use them again. 90 day warranty is a nice touch that gives piece of mind.
Techs spent about an hour troubleshooting my problem, then explained it throughly. Greatly appreciated.
I learned quickly that some companies do not do plumbing for manufactured homes. WHY???? Ivan came to my home about 5A.M. quickly took care of the problem and taught me a few things in the process. He was very kind and understanding. I would ask for Ivan again.
Aaron will forever now be my first call when it comes to plumbing issues. He was thorough, responsive, and got my sewer line unblocked. Another company looked at the same line several days earlier and gave an extremely expensive and aggressive solution; waterworks only did what was needed and charged a fair price. Consider me a loyal customer from here on out!
Scheduling was easy and accommodating. The service tech let me know he was about 20 minutes away, arrived on time, perform the required maintenance, and we reviewed the check list. Perfect.
Excellent experience. Our technician worked hard and solved our problems.
Quick fix at a reasonable price. Thank you team for clearing up a pipe issue, fixing it quickly, and giving me options on how we want to fix the issue. I would highly recommend!
Overall was a great experience, had a toilet that was never seated properly, and the flange set up was a little strange (homeowner special). The technician Chris was prompt, explained everything and redid the set up correctly. I'm sure there are cheaper plumbers in town, but both times I have used Waterworks the job is done correctly, reliably, and on time. That makes it 100% worth it in my book
Thank you Waterworks. Everything was super speedy. Communication was very on point and exact with no issues. Only issue that I would have to say is that when placing the dirt back, the dirt isnt evenly disturbed back into the yard.
We have used Jonle Heating and cooling for roughly 30 years and we have always been pleased with the services they provide. We recently replaced our humidifier on our furnace and the installation went very smoothly. Professional as always and thorough.
Everything went very smooth and as expected with no surprises! Very pleased and would highly recommend!! Will be using again in the future!
Victor was great -got us all fixed up the same day and prevented our basement from flooding
Water backed up into the drain in my basement. I called Waterworks in the morning and a plumber was here within a couple of hours. I was informed as to when he would arrive, and he did. He assessed the problem, gave me a quote, and when I agreed to what u think was a reasonable price, he had everything needed to fix the problem in his truck. I am quite satisfied.
I really appreciate the good service that I had today from Will. You guys continue to surpass my expectations. Thanks for being there for me and my family!
Great service. Very thorough and professional Collin gets 5 stars for great communication and explanations. Felt very satisfied with the end results
I own a property management firm and Waterworks is our go-to for all of our plumbing and drain needs. I've also personally used their heating and cooling services. Waterworks has always been extremely reliable, cost-effective, and easy to work with. Their technicians have always been very professional as well. I'm constantly amazed how such a large, professional firm delivers a consistent, quality experience.
I can’t give enough stars to Jay Markham, he saved me almost 20k. Another company advised that I needed every gas line in my house replaced and they wouldent get in my crawl space. Jay came out and actually listened and cared. He tested everything 2 or 3x and answered any questions I had. it ended up being bad valves. I had already been without Gas for a whole week.. I can’t say enough about this kid. But thank you!!
I was very happy and impressed with the service I received. From the initial estimate to the final installation everything went exactly as planned. The two technicians were very professional and respected my property. They explain the installation in detail and the operation of my new furnace, AC unit and thermostat. And they kept the utility room probably cleaner than it was before they got here.. I would highly recommend JonLe heating and cooling.
Highly recommend them - always very professional, polite, efficient and helpful.
Chris, the Waterworks technician assigned to check our dripping kitchen faucet and bathroom shower, quickly analyzed the problem with each as a faulty cartridge controlling hot & cold lines to the respective taps. When it became difficult to unfasten the kitchen faucet handle, due to accumulated calcium deposits, he voluntarily called up Delta service and while also attending to the shower problem, managed to convince the Delta rep to send us a full replacement kitchen faucet, “free of charge”!!! Chris then deftly replaced the defective cartridge in the bathroom shower. We have a notice from Delta that the replacement will arrive in roughly 12 days, so we are very pleased with the entire experience.
Our technician Ryan was great! Came right on time and was pleasant and informative. Ryan was looking great and shared his sources story with us. We are really happy for him. We love working with Ryan and Jonle! Thank you!
The technicians were professional, efficient and knowledgable. The technicians were on time and very friendly. They scheduled an appt.for us quickly when we called them. Would definitely recommend them to other people. I have a silver contract with them and am very happy with that.
Mike Spry and his team were fantastic. This was a big job installing backflow preventer on our fire suppression system. They coordinated everything with the city (which is no easy task). They had the job done in a very timely manner. And they made sure not to interfere with our regular business operations throughout the work. Very appreciative!
Awesome customer service. Chris was very polite, professional and very knowledgeable.
Over the past years, starting in 2014, we have used Waterworks for any of our plumbing issues. Recently we had issues regarding Plumbing, HVAC and Drain issues. Waterworks approach, was to assign an expert to each of these issues. The results have been excellent in each. Pricing is very good. Last year we were having sump pump issues. Waterworks checked everything. They recommended installing a Backup Sump Pump System. We did this and it is wonderful. We Highly Recommend Waterworks!
Strong communication, courteous and friendly service. Would highly reccomend.
Collin did an excellent job. He gave us a price on the work to be done and that we needed to contact the city to turn off the water to the house. Will make an appoint to replace the water shut-off valve in the next couple of weeks.
I had an emergency backup that I needed cleared same day. I have used other companies in the past that resolve the problem at a low cost but want to come out later and sell expensive fixes. The experience with Waterworks was that they wanted to fix the drain blockage to the best of their ability at that time. If further work needed done it could still be evaluated, but there was more than a bandaid on my current issue.
We had a miserable waste line backup that flooded a good portion of our basement. Waterworks was the only company available to come out same-day. Samuel arrived within two hours of my initial call, unclogged the waste pipe, cleared the floor drain - allowing the backup to clear - and had us back in business for 1/2 to 1/3 the cost of the other companies’ estimates… and the other companies would’ve left us with standing sewage backup in our basement for at least another 24 hours. I wouldn’t hesitate to have Samuel come out for any of our future plumbing nightmares. 🙂
I was looking into a possible blockage in my sewer line or issues with toilet. No issues with toilets although they may need replacement if not providing sufficient pressure during flushing. Asked about possible quote to replace faucets and shutoff valves. I can purchase my own faucets and toilets (if needed) and the rest will be provided by Waterworks. Quite informative visit 👍.