To our Loyal Customers:

Coronavirus, also known as COVID-19, is expected to cause significant disruptions to daily life. This outbreak is an especially personal matter for us at The Waterworks Family of Companies because of the faith and trust you place in us.

As the coronavirus continues to evolve, we want to assure you that maintaining your plumbing and HVAC systems in peak operating condition goes hand-in-hand with our commitment to protect you and your family against the spread of COVID-19 through faulty safety practices. That’s why we at The Waterworks and The Comfortworks are taking extensive measures to ensure the wellness of our team and our valued customers.


In addition to our already stringent guidelines for sanitation and cleanliness, we have implemented further measures to keep our employees and customers safe and healthy.

Newly mandated policies for employees:
  • Any employee(s) that test positive for COVID-19—or whose family member tests positive—must remain at home until they receive medical clearance to return to work.
  • Require any team members who are sick to stay at home until they are symptom free for 24 hrs. (without the use of medication)
  • All service vehicles are fully stocked with gloves, face masks and protective booties.
  • All technicians must ask permission from customers prior to entering the premises. We further empower employees to walk away from any worksite they consider dangerous or unhealthy.
  • All technicians must wash their hands and use a sanitizer before and after each on-site engagement. We further ask employees to frequently clean commonly touched surfaces in their trucks and workstations.
  • We’re providing maximum flexibility and patience for customers who need to cancel, move, or modify appointments.
  • As always, we require continued compliance with all OSHA Safety standards regulations.
  • Both Senior Leadership and our Management Team will continue to be proactive in monitoring government and health agencies (Center for Disease Control) and will remain diligent in implementing industry recommended science-based health and safety related protocols.
What can you do to help?
  • If you or any household member has come down with the virus, or suspect you may have it, let us know. In erring on the side of caution for the good of our communities, we will be happy to reschedule your appointment as well as honor any quotes for service you may have received.
  • We also suggest the following common precautions:
    • Wash your hands often with soap and warm water for at least 20 seconds after using the restroom, coughing, sneezing, or blowing your nose.
    • Avoid touching your face, especially if you haven’t washed your hands recently.
    • Clean and disinfect frequently used items
    • Avoid large crowds and going out in public

COVID-19 may lead to many of us being confined to our homes for an extended period of time, so proper handling of water and waste is now even more key to maintaining a healthy household. If we can help you with any plumbing issues, please call The Waterworks at 614-25DRAIN. Likewise, well-maintained HVAC systems will also keep your air cleaner and healthier, so call The Comfortworks at 614-232-2222 if you’re in need of an annual tune-up or if you would like an air-quality test.

Known as the most trusted plumber in Ohio since 1935, you can also trust The Waterworks to take extra precautions to keep our customers, employees, and communities safe during this challenging time. To learn more about COVID-19 and preventing its spread, visit the CDC website for more information.

If you have any questions, concerns or comments, please feel to contact us directly at HR@thewaterworks.com.

With appreciation,

David R. Specht

President & CEO
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