The Waterworks: (614) 25-DRAIN

Service Experience

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We’re not just committed to 100% satisfaction. We guarantee it.

At The Waterworks, we want you to be 100 percent satisfied with your entire experience; from the time you place a call to the time our technician leaves your home or business. We offer superior response times and the strongest guarantees in the industry to make sure this is always the case.

Response times

Whether you call at 2:00 p.m. or 2:00 a.m., on Monday, Sunday, or Thanksgiving Day, you can count on prompt and friendly service.

In fact, immediate live response is exclusive to The Waterworks. No other company in the industry offers staffed customer service around the clock. Competent, courteous customer service representatives answer your call, listen to your needs, and schedule you for service. You’ll receive a return phone call when your service technician is dispatched to your home and a price before any work begins.

Professional, efficient service

Our field technicians take pride in their crafts, their company, and their customers, and they dress the part. Your service tech will arrive in a professional uniform with a photo ID handy. Our technicians respect you, your home or business, and your time, working to resolve your situation as efficiently as possibly.

We are repeatedly recognized as the cleanest in town, and we will wear boot covers and leave your home or business cleaner than we found it. In fact, the only evidence of our time in your home or office will be the complete resolution of your plumbing, drain, or sewer problem.

Service guarantees

When the work is completed and the problem is solved, we’ll leave you with guarantees you’ll love—a 100%, 90-day guarantee on our work and parts—typically two times longer than the industry standard, and a one year guarantee on all sewer work.