We want you to be 100 percent satisfied with your entire experience from the time you place a call to the time our technician leaves your home or business.
We offer superior response times and the strongest guarantees in the industry to make sure this is always the case.
We respond to your call quickly
Whether you call at 2:00 p.m. or 2:00 a.m., on Monday, Sunday, or Thanksgiving Day, you can count on prompt and friendly service.
In fact, immediate live response is exclusive to The Waterworks. We offer live Customer Service around the clock! Competent, courteous customer service representatives answer your call, listen to your needs, and schedule you for service 24 hours a day, 365 days a year. You’ll receive a return phone call when your service technician is dispatched to your home and a price before any work begins.
We provide professional, efficient service
Our field technicians take pride in their craft, their company, and their customers, and they dress the part. Your service tech will arrive in a professional uniform with a photo ID handy. Our technicians respect you, your home or business, and your time, working to resolve your situation as efficiently as possible.
We have been repeatedly recognized as the cleanest plumbing service company in town. We always wear boot covers and leave your home or business cleaner than we found it. In fact, the only evidence of our time in your home or office will be the complete resolution of your plumbing, drain, or sewer problem.
We offer the strongest guarantee in the business
When our work is completed and your problem is solved, we’ll leave you with a guarantee you’ll love—a 100%, 90-day guarantee on our work and parts—two times longer than the industry standard. We also offer a one year guarantee on all sewer work.
We hire the best plumbing professionals
From an obliging voice on the phone to a professional, uniformed technician who appears at your door ready to handle any challenge, we want your experience with us to be excellent.
That’s why each of our service specialists undergoes background checks, drug screening and a full technical-skill assessment. They follow Occupational Safety and Health Administration (OSHA) guidelines and have been pre-qualified or completed a comprehensive six-month training program—four times longer than the industry standard.
In addition to technical skills, our professionals are trained in safety, courtesy, cleanliness, good driving practices, and customer satisfaction. We are always happy to take the time to explain our services and provide tips that can prevent future service calls.
Let us help you with your plumbing needs and you’ll never need to call anyone else.